Elevate Your Customer Experience with Customer Service Experts

Enhance Satisfaction and Drive Loyalty with Dedicated Support Specialists.

The improvement in our customer satisfaction scores has been remarkable. Murtaza has completely transformed how we engage with clients.

Dan Lifton

Dan Lifton

CEO

After struggling to find the right fit, I decided to give Helm a try. The customer service specialist they provided has truly exceeded our expectations and is a perfect fit for our needs.

Lori Grisham

Lori Grisham

Operations Manager

Hiring skilled customer service professionals was one of the best decisions we've made. Their proactive approach has helped us build stronger relationships and loyalty with our clients.

Eugene Min

Eugene Min

Founder

Here's What One of Our Clients Had to Say!

Gustus Vitae
RawRev
Patriot Holdings
Maypro
Carson and Bear
NBJ
Koia
Kevita
Damascus Bakery
Stratum Nutrition
Rise Growth
Redbox
Unrestricted Ventures
Farm to Plate
Customer Service Professional

Why Choose Our Customer Service Professionals?

Check

Reliability: Our customer service professionals are carefully selected for their consistent dependability, ensuring they meet your standards and handle customer interactions with professionalism and care, every time.

Check

Exceptional Communication: Our customer service professionals are skilled at delivering clear, empathetic, and effective communication, ensuring a positive experience for your clients.

Check

Problem-Solving Expertise: Equipped with the ability to handle inquiries, resolve issues, and turn challenges into opportunities, they provide solutions that build customer trust and loyalty.

Check

Adaptability: Whether you need full-time support or flexible coverage, our customer service professionals seamlessly integrate into your business, adapting to your unique customer needs and workflow.

What Your Helm Customer Service Professionals Can Help You With

Communication Management

Communication Management

Respond to emails, chats, and calls with quick, helpful solutions.

Address customer complaints: Ensure timely resolutions.

Customer Relationship Management

Customer Relationship Management

Assist new customers: Provide a smooth onboarding experience.

Gather and analyze customer feedback: Improve service quality.

Administrative Support

Administrative Support

Manage orders, returns, and exchanges: Handle efficiently.

Keep customer records accurate: Maintain current information.

Product and Service Knowledge

Product and Service Knowledge

Provide accurate details: Help customers make decisions.

Assist with troubleshooting: Resolve issues effectively.

Customer Experience Enhancement

Customer Experience Enhancement

Send updates, offers, and personalized messages: Engage customers.

Track and manage customer loyalty rewards: Build lasting relationships.

Team and Process Support

Team and Process Support

Serve as a liaison: Ensure smooth information flow between customers and your team.

Identify and suggest improvements: Enhance customer service operations.

Frequently Asked Questions

The most important questions are often about the unknown unknowns – that is the stuff you're not thinking to ask but you really need to know. While some common questions are just over here on the right, let's hop on a call and get you the knowledge you really need!

Helm's remote customer service professionals provide customer support from a location outside of your office, typically working from their own home or another remote environment. They are fully equipped with the necessary tools and technology to communicate, resolve issues, and manage inquiries just like an in-office team member, ensuring seamless support without the need for physical presence.
We thoroughly vet each candidate through a rigorous selection process that includes skills assessments, background checks, and reference reviews to ensure they have the necessary experience and qualifications to meet your needs.
Yes! We offer flexible hiring options, whether you need full-time support or part-time coverage. We can match you with professionals who work within the hours that suit your business.
01

Share your needs

We'll create a Success Profile based on your needs and preferences.

Our team will screen over 3,000 candidates, on average, to find you the perfect match.

02

Meet the perfect hire

You'll meet and screen the candidate. Over 80% of the time, the 1st candidate we propose gets hired.

If you prefer to meet a new candidate, we extend our search to ensure your success!

03

Delegate. Elevate.

Best practices for onboarding your new hire will save you time and get them up and running immediately.

Create more value and do more of what you love by letting go and delegating to the right support!

Get a Custom Quote